Refund & Cancellation Policy

1. Overview

BatasDB is a subscription-based digital service operated by Jeva Technologies OPC. This policy explains how billing, cancellation, and refunds work for our paid plans. It supplements Section 10 (Plans and Payments) of our Terms of Service. In case of conflict, this policy controls on matters of refunds and cancellation.

2. Subscriptions and Billing

Paid plans are billed in Philippine Pesos (PHP) on a recurring monthly basis through PayMongo, a Philippine payment gateway. Each payment covers one billing period in advance. By subscribing, you authorize recurring charges to your selected payment method until you cancel.

3. Free Trial

New accounts receive a 7-day free trial of dashboard search at no cost and with no payment method required. When the trial ends, dashboard search is locked until you subscribe; you can subscribe at any time. No charges apply during the trial.

4. Cancellation

You may cancel a paid subscription at any time from your billing dashboard or by contacting us at [email protected]. When you cancel:

• Your plan remains active until the end of the billing period you have already paid for.
• You retain access to paid features until that period ends, after which dashboard search is locked until you subscribe again.
• You will not be charged for any subsequent billing period.

Cancellation stops future renewals; it does not generate a refund for the current period, except as described below.

5. Refunds

Because BatasDB is a digital service delivered immediately and consumed through usage-based credits and Case Citator lookups, subscription fees are generally non-refundable, including for partially used billing periods. We do not provide prorated refunds for the unused portion of a billing period after cancellation.

We may, at our discretion, issue a full or partial refund where:

• You were charged in error or charged more than once for the same billing period (duplicate charge).
• A documented service outage attributable to us prevented you from using the Service for a substantial part of a billing period.
• A refund is required under applicable Philippine law.

Nothing in this policy limits any non-waivable rights you may have under the Consumer Act of the Philippines (Republic Act No. 7394) or other applicable law.

6. Seat Changes (Firm Plan)

For workspaces on the Firm plan, adding seats results in an immediate prorated charge for the remainder of the current billing period. Removing seats takes effect at the end of the current billing period, and no refund or credit is issued for the unused portion of removed seats. Full details are in Section 10 of the Terms of Service.

7. Failed Payments

If a recurring payment fails, we may retry the charge and notify you. If payment remains unresolved, your account may be suspended or downgraded, which locks dashboard search until payment resumes. No service fee is charged while dashboard search is locked.

8. How to Request a Refund

To request a refund or dispute a charge, email us at [email protected] with your account email, the date and amount of the charge, and the reason for your request. We aim to acknowledge refund requests within 5 business days and to resolve eligible requests within 15 business days. Approved refunds are returned to your original payment method through PayMongo; the time it takes to appear depends on your bank or payment provider.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Material changes will be communicated to registered users and reflected in the "Last updated" date above. Continued use of the Service after the effective date constitutes acceptance of the revised policy.

10. Contact

• Email: [email protected]
• Company: Jeva Technologies OPC (SEC Reg. No. 2025070211232-01), Philippines